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Protein Pep Policy

Privacy policy:

We perceive the necessities to safeguard our customer’s data we receive. You need to provide us with your personal and phone data to our executive. As an example, you will have to provide your name, email address and physical address to receive the ordered products without difficulty. If you order your product with email, we have a tendency to store the content of your email so we can update you with new products.
We use customer details for responding to their requests, customizing websites pages for you, raising our internet stores options, and to make it more users friendly to you. Sometimes, we might also use your data to tell you regarding the new services and special offers available on products at our site. You may have an option to unsubscribe from our notification. We don't disclose or sell in customer’s information to the third parties. We have a tendency to might give the mixture data regarding our sales, site traffic statistics, customers and connected site data to our business affiliates.
We’ve got personal data you give can solely be used for the aim that you have got provided it and cannot be extra to any third party listing while not your consent.

Refund policy:

Protienpep have an easy refund policy which simplifies the difficult method of claiming a refund on the order if it's been misplaced or sent in broken condition. If you're not happy with what you have order from our website, we’ll take your order back and return your money within 7 days from the day when you notify us about your issue. Since, the only payment system available with us is cash on delivery; we would return the money on the same day when you return the product in mode of cash or cheques.
All money you paid for the product will be refunded but please guarantee that the product is unused, boxes and different packaging on the product is undamaged.
Products you wish to return should be in original packaging and sealed condition. Opened or used products won't be accepted on any conditions. If you face any medications issues like rashes, indigestion, headache, flavor like/dislike, flavors, you should consult the product company for such matters. It is advised to consult your physician before shopping for the supplements.

Following terms are not NOT eligible for refund of items:
Our refund policy can allow you to perceive the full method of claiming for remuneration.

1. If wrong product has been sent to you then Protein pep can re-ship the merchandise again in return of wrong product delivered to you.
2. Just in case of you get a product not in good condition due to our fault then we would return your money or reship your product.
3. We tend to continuously see that a parcel ought to be reached to client within the attainable shortest time span.
3. Damaged products due to misuse
4. Incidental harm due to mishandling of products
5. If products are tampered or if the serial / UPC numbers is removed
Protein Pep does not take any responsibility for any harm / defect that don't seem to be lined below the manufacturer's guarantee

Shipping policy:

Orders are processed within 24 hours once our customer gives their order at We have kept privileges for our customers to place order on Sat and Sunday and even holidays, however the shipping are going to be done on next business day. Once it's being shipped, our customers are notified about it by a call regarding the merchandise. We’ve shipping available only for Mumbai and Navi Mumbai region. It takes only 7 business days or less for products to reach our customers. if you don’t get the parcel on time due to our mistake then you can claim a complete refund on the order as per our refund policy. We have a tendency to speed up the order delivery as fast as possible and we can only do it with correct shipping address we receive from our customers.

Following are the points explaining the shipping process to our customers.

Each product shipped by has genuine quality tag on them.
We don’t take any responsibility of shipping to wrong address which is why we ask our customers to ensure the shipping address feed by them. Once our executive verify and confirm your details, your order will be processed for shipment in short span of time, from the date of confirmation.
You will be required to make a cash-only payment at the time of delivery of your order. Kindly make sure, the product amount should be paid in complete to receive the product.

For being a customer, you are exempted from all delivery charges. We deliver an order free of cost at your given locations for all orders above Rs 1000. will exclude you from all the service taxes and we do not demand any shipping charge at the time of the delivery.